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    GRI Standards

    General Disclosures
    1. Organizational Profile
    No. Item Website etc.
    102-1 Name of the organization Company Data
    102-2 Activities, brands, products, and services Company Data > Business Domains
    Business
    Products & Services
    Global Network
    102-3 Location of headquarters Company Data
    102-4 Location of operations Global Network
    102-5 Ownership and legal form Company Data
    102-6 Markets served Business
    Ricoh at a Glance
    102-7 Scale of the organization Company Data
    102-8 Information on employees and other workers Our Performance Against Major CSR Indicators
    Integrated Report 2018
    P.47 Customer Engagement
    102-9 Supply chain Supply Chain Management
    CSR throughout Our Supply Chain
    102-10 Significant changes to the organization and its supply chain Integrated Report 2018
    P.2 Major organizational changes
    102-11 Precautionary Principle or approach Strategy –Risks and opportunities–
    Business Sites: Pollution Prevention –Environmental Risk Management–
    Business Sites: Production: Pollution Prevention –Risk Management of Soil and Underground Water Contamination–
    Governance > Risk Management
    Environmental Management System > Risk management
    102-12 External initiatives CSR throughout Our Supply Chain > Addressing the conflict minerals issues
    Commitment and Recognition > Commitment to Society
    Concept of sustainability management > International initiatives and commitments
    102-13 Membership of associations CSR throughout Our Supply Chain > Addressing the conflict minerals issues > In-house operation and participation in industry organizations
    2. Strategy
    102-14 Statement from senior decision-maker CEO Message for Sustainability
    Integrated Report 2018
    PP.9-14 A Conversation with Our CEO
    102-15 Key impacts, risks, and opportunities Governance > Risk Management
    Strategy –Risks and opportunities–
    Environmental Management System > Risk management
    Annual Securities Report
    P.21 RISK FACTORS
    3. Ethics and Integrity
    102-16 Values, principles, standards, and norms of behavior Ricoh Business Conduct Guidelines
    Ricoh Way
    Vision –Ricoh Group Environmental Principles and "No Regrets" Policy– > Ricoh's Environmental Principles
    Ricoh Group Supplier Code of Conduct
    102-17 Mechanisms for advice and concerns about ethics Compliance: Whistle-blowing system
    4. Governance
    102-18 Governance structure Corporate Governance
    102-19 Delegating authority Corporate Governance
    102-20 Executive-level responsibility for economic, environmental, and social topics The Board
    102-21 Consulting stakeholders on economic, environmental, and social topics Dialogue with Experts
    102-22 Composition of the highest governance body and its committees Corporate Governance
    102-23 Chair of the highest governance body Corporate Governance
    102-24 Nominating and selecting the highest governance body The 118th Ordinary General Meeting of Shareholders
    102-25 Conflicts of interest The 118th Ordinary General Meeting of Shareholders
    P.20 Standards for Independence of Outside Directors and Outside Audit & Supervisory Board Members
    102-26 Role of highest governance body in setting purpose, values, and strategy Corporate Governance
    102-27 Collective knowledge of highest governance body
    102-28 Evaluating the highest governance body’s performance Corporate Governance
    102-29 Identifying and managing economic, environmental, and social impacts
    102-30 Effectiveness of risk management processes Governance > Total Risk Management (TRM) system
    102-31 Review of economic, environmental, and social topics Determining and reviewing managerial risk
    102-32 Highest governance body’s role in sustainability reporting
    102-33 Communicating critical concerns Risk Management
    102-34 Nature and total number of critical concerns Risk Management
    Integrated Report 2018
    P.15 The Financial irregularities at an Overseas Consolidated Subsidiary

    P.17 Impairment Losses
    102-35 Remuneration policies Corporate Governance > Executive compensation
    102-36 Process for determining remuneration Annual Securities Report
    PP.81-82 Compensation to Directors and Audit & Supervisory Board Members
    102-37 Stakeholders’ involvement in remuneration Annual Securities Report
    PP.81-82 Compensation to Directors and Audit & Supervisory Board Members
    102-38 Annual total compensation ratio
    102-39 Percentage increase in annual total compensation ratio
    5. Stakeholder engagement
    102-40 List of stakeholder groups Stakeholder engagement
    Concept of sustainability management: Stakeholder engagement
    102-41 Collective bargaining agreements
    102-42 Identifying and selecting stakeholders Collaboration with the Social Sector: Guidelines for collaboration with the social sector
    102-43 Approach to stakeholder engagement Collaboration with the Social Sector: Guidelines for collaboration with the social sector
    Integrated Report 2018
    P.48 Constant improvements in pursuit of customer satisfaction, Systems for collecting and applying customer feedback

    P.49 Annual eTAC Another Success in Driving Customer-Centric Innovation
    Concept of sustainability management: Stakeholder engagement
    CSR throughout Our Supply Chain > Supplier CSR Procurement Self-Assessment System Customer Satisfaction Customer Satisfaction Survey by Ricoh Japan Corporation (Japanese)
    102-44 Key topics and concerns raised Concept of sustainability management: Stakeholder engagement
    6. Reporting practice
    102-45 Entities included in the consolidated financial statements Annual Securities Report
    P.12 4. INFORMATION ON AFFILIATES
    102-46 Defining report content and topic Boundaries Integrated Report 2018
    P.2 Policy on information disclosure
    102-47 List of material topics Materiality for the Ricoh Group
    102-48 Restatements of information
    102-49 Changes in reporting Integrated Report 2018
    P.2 Major organizational changes
    102-50 Reporting period Integrated Report 2018
    P.2 Reporting period
    102-51 Date of most recent report October 15, 2018
    102-52 Reporting cycle Issue integraged report annually
    102-53 Contact point for questions regarding the report Back cover of Integrated Report 2018
    102-54 Claims of reporting in accordance with the GRI Standards Integrated Report 2018
    P.2 Policy on information disclosure
    102-55 GRI content index
    102-56 External assurance Third-party verification of environmental and social data
    ASSURANCE STATEMENT
    Our Performance Against Major CSR Indicators
    103-1 Explanation of the material topic and its Boundary Materiality for the Ricoh Group
    Integrated Report 2018
    PP. 23-24 Resolving Social Issues and Creating Value –SDGs and Materiality–
    103-2 The management approach and its components Environmental Management System
    Governance > Risk Management
    CEO Message for Sustainability
    Ricoh's Environmental Principles
    Strategies –Ricoh Group Environmental Declaration and Environmental Goals–
    Strategy –19th Environmental Action Plan–
    Products: Pollution Prevention –Control of Chemical Substances–
    Business Sites: Pollution Prevention –Management of Chemical Substances–
    Business Sites: Pollution Prevention –Environmental Risk Management–
    Environmental data –Progress of medium–term environmental impact reduction goals–
    Governance > Whistle-blowing system
    Ricoh Way and Human Resources Management > Global Human Resources Management
    Diversity and Work-Life Management
    Human Rights
    CSR throughout Our Supply Chain
    Global Policy for Social Contribution Activities
    Integrated Report 2018
    PP.9-14 A Conversation with Our CEO

    PP.47-48 Customer Engagement, Operating globally and building our supply chain
    P.51 Sustainable Environmental Management, Sustainable environmental management balancing conservation and business growth
    P.55 Human Resources Capabilities, Managing outstanding global talent
    P.56 Diversity and work-life management
    103-3 Evaluation of the management approach Environmental Management System
    Strategy –19th Environmental Action Plan–
    Strategy –Results of the 18th Environmental Action Plan–
    Commitment and Recognition > Major Awards and Recognition
    Third-party verification of environmental and social data
    Our Performance Against Major CSR Indicators
    Integrated Report 2018
    P.51 Sustainable Environmental Management, Sustainable environmental management balancing conservation and business growth
    Economy
    Economic Performance
    No. Item Website etc.
    201-1 Direct economic value generated and distributed Social Contribution Activities and Achievements
    201-2 Financial implications and other risks and opportunities due to climate change Strategy –Risks and opportunities–
    Strategies –Ricoh Group Environmental Declaration and Environmental Goals–
    201-3 Defined benefit plan obligations and other retirement plans Annual Securities Report
    P.F-48 V. FINANCIAL INFORMATION, 21. EMPLOYEE BENEFITS, (2) Defined contribution plans
    201-4 Financial assistance received from government Annual Securities Report
    P.F-39 V. FINANCIAL INFORMATION, 19. GOVERNMENT GRANTS
    Market Presence
    202-1 Ratios of standard entry level wage by gender compared to local minimum wage
    202-2 Proportion of senior management hired from the local community Our Performance Against Major CSR Indicators > 22. Percentage of locally hired presidents
    Indirect Economic Impacts
    203-1 Infrastructure investments and services supported Social Contribution Activities and Achievements
    203-2 Significant indirect economic impacts Collaboration with the Social Sector
    Commitment to and Responsibility for Social Contribution
    Procurement Practices
    204-1 Proportion of spending on local suppliers
    Anti-corruption
    205-1 Operations assessed for risks related to corruption
    205-2 Communication and training about anti-corruption policies and procedures Governance: Bribery Prevention
    205-3 Confirmed incidents of corruption and actions taken Integrated Report 2018
    PP.15-16 The Financial irregularities at an Overseas Consolidated Subsidiary
    Anti-competitive Behavior
    206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices None
     
    Environment
    Materials
    No. Item Website etc.
    301-1 Materials used by weight or volume Sustainable environmental management indicators –Eco Balance (Material Balance)–
    301-2 Recycled input materials used
    301-3 Reclaimed products and their packaging materials
    Energy
    302-1 Energy consumption within the organization Environmental data: Performance data: Energy consumption
    Sustainable environmental management indicators –Eco Balance (Material Balance)–
    302-2 Energy consumption outside of the organization Sustainable environmental management indicators –Eco Balance (Material Balance)–
    302-3 Energy intensity
    302-4 Reduction of energy consumption
    302-5 Reductions in energy requirements of products and services
    Water
    303-1 Water withdrawal by source
    303-2 Water sources significantly affected by withdrawal of water
    303-3 Water recycled and reused Environmental data: Performance data –Resource Conservation/Recycling–
    Biodiversity
    304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas Biodiversity: Business-Related Activities –Business-Related Activities-2–
    304-2 Significant impacts of activities, products, and services on biodiversity Conservation of Biodiversity: Map of Corporate Activities and Biodiversity
    304-3 Habitats protected or restored Biodiversity: Social Responsibility Activities –Forest Conservation Projects–
    304-4 IUCN Red List species and national conservation list species with habitats in areas affected by operations
    Emissions
    305-1 Direct (Scope 1) GHG emissions Environmental data: Performance data: Greenhouse gas emissions
    305-2 Energy indirect (Scope 2) GHG emissions Environmental data: Performance data: Greenhouse gas emissions
    305-3 Other indirect (Scope 3) GHG emissions Environmental data — Scope 3
    305-4 GHG emissions intensity Environmental data: Performance data: Greenhouse gas emissions
    305-5 Reduction of GHG emissions Sustainable environmental management indicators –Evaluation of Contribution–
    305-6 Emissions of ozone-depleting substances (ODS)
    305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions Environmental data: Performance data –Pollution Prevention–
    Effluents and Waste
    306-1 Water discharge by quality and destination Environmental data: Performance data: Water
    Business Sites: Resource Conservation/Recycling –Appropriate Use of Water–
    306-2 Waste by type and disposal method Environmental data: Performance data: Wastes
    306-3 Significant spills Underground Water Contamination
    306-4 Transport of hazardous waste
    306-5 Water bodies affected by water discharges and/or runoff
    Environmental Compliance
    307-1 Non-compliance with environmental laws and regulations Environmental Management System: Risk management: Penalties and fines concerning the environment (Ricoh Group)
    Supplier Environmental Assessment
    308-1 New suppliers that were screened using environmental criteria CSR throughout Our Supply Chain: CSR Self-Assessment Targets and Achievements
    Green Procurement
    308-2 Negative environmental impacts in the supply chain and actions taken CSR throughout Our Supply Chain: CSR Self-Assessment Targets and Achievements
    Green Procurement
    Social
    Employment
    No. Item Website etc.
    401-1 New employee hires and employee turnover Our Performance Against Major CSR Indicators > 18. Employee turnover ratio (Ricoh Co., Ltd.)
    401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees
    401-3 Parental leave Our Performance Against Major CSR Indicators > 19. Number of people taking childcare leave
    Diversity and Work-Life Management > A pioneer in supporting a better work-life balance
    Labor/Management Relations
    402-1 Minimum notice periods regarding operational changes
    Occupational Health and Safety
    403-1 Workers representation in formal joint management-worker health and safety committees Occupational Safety and Health
    403-2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities Our Performance Against Major CSR Indicators > 24. Number of industrial accidents
    Occupational Safety and Health > Enhancing safety management
    403-3 Workers with high incidence or high risk of diseases related to their occupation
    403-4 Health and safety topics covered in formal agreements with trade unions
    Training and Education
    404-1 Average hours of training per year per employee
    404-2 Programs for upgrading employee skills and transition assistance programs Ricoh Way and Human Resources Management > Global Human Resources Management
    Integrated Report 2018
    P.55 Human Resources Capabilities, Managing outstanding global talent
    404-3 Percentage of employees receiving regular performance and career development reviews
    Diversity and Equal Opportunity
    405-1 Diversity of governance bodies and employees Our Performance Against Major CSR Indicators > 13. Gender ratio (male: female), 15. Average age, 16. Percentage of female workers in management positions, 17. Percentage of female workers in executive management positions
    405-2 Ratio of basic salary and remuneration of women to men
    Non-discrimination
    406-1 Incidents of discrimination and corrective actions taken
    Freedom of Association and Collective Bargaining
    407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk
    Child Labor
    408-1 Operations and suppliers at significant risk for incidents of child labor CSR throughout Our Supply Chain: Supplier CSR Procurement Self-Assessment System
    Forced or Compulsory Labor
    409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor CSR throughout Our Supply Chain: Supplier CSR Procurement Self-Assessment System
    Security Practices
    410-1 Security personnel trained in human rights policies or procedures
    Rights of Indigenous Peoples
    411-1 Incidents of violations involving rights of indigenous peoples
    Human Rights Assessment
    412-1 Operations that have been subject to human rights reviews or impact assessments Human Rights > Implementation of human rights due diligence
    412-2 Employee training on human rights policies or procedures Human Rights > Results of the human rights e-learning program for affiliated companies in Japan
    412-3 Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening
    Local Communities
    413-1 Operations with local community engagement, impact assessments, and development programs Creating Shared Value (CSV)
    413-2 Operations with significant actual and potential negative impacts on local communities None
    Supplier Social Assessment
    414-1 New suppliers that were screened using social criteria CSR throughout Our Supply Chain: Supplier CSR Procurement Self-Assessment System
    CSR throughout Our Supply Chain: Critical suppliers selection process
    414-2 Negative social impacts in the supply chain and actions taken CSR throughout Our Supply Chain: Supplier CSR Procurement Self-Assessment System
    Public Policy
    415-1 Political contributions None
    Customer Health and Safety
    416-1 Assessment of the health and safety impacts of product and service categories Basic Policy for Product Safety Activities
    Customer Satisfaction > In pursuit of product safety and reliability
    416-2 Incidents of non-compliance concerning the health and safety impacts of products and services Our Performance Against Major CSR Indicators > 3. Cases of serious accidents involving products
    Marketing and Labeling
    417-1 Requirements for product and service information and labeling Ricoh Sustainable Products Program
    Products > Ricoh Sustainable Products Program
    417-2 Incidents of non-compliance concerning product and service information and labeling
    417-3 Incidents of non-compliance concerning marketing communications
    Customer Privacy
    418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Our Performance Against Major CSR Indicators > 4. Number of serious incidents and accidents involving information security
    Socioeconomic Compliance
    419-1 Non-compliance with laws and regulations in the social and economic area Governance > Responding to incidents and accidents
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